Hemanth Shivanna

• Things I can… I DO. Things I can't… I LEARN. 24+ years in technology, still as curious as day one.
• Carmel, IN has been our home since 2009. At KAR Global (now OPENLANE), I led cloud and automation transformation, always putting people first.
• Grateful for the trust, collaboration, and innovation experienced with remarkable colleagues at KAR Global and Northwestern Mutual.
• People-like technology-shine brightest when connected, challenged, and celebrated.

Connect, Assist, Empower & Challenge

• Connect: Listen deeply, recognize, and uplift talent.
• Assist: Inspire and motivate, offer honest feedback, and encourage true ownership.
• Empower: Invest in people, shield teams, foster innovation and positive culture.
• Challenge: Optimize, automate, sustain, and continuously progress.

"Technology Doesn't Change the World, People Do" - Steve Jobs

"You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure out where you're going to sell it." - Steve Jobs

• Blessed with a supportive wife whose inspiration brings out the best in those around her. With a teenage daughter and son-fondly known as the family's "Chief of Conflict Resolution"-family remains the greatest source of strength and joy.
• A deep passion for motorcycling fuels an appreciation for the open road-where freedom and perspective merge. Equally meaningful are full days spent hiking, fully immersed in nature from sunrise to sunset.

• Giving back remains a core value, reflected in regular volunteering with organizations such as Gleaners Food Bank and the Good Samaritan Network, as well as ongoing blood donation.
• Leadership is grounded in empathy, attentive listening, and the commitment to uplifting others. True leaders inspire through action, maintain humility, and view every challenge as an opportunity for growth.
• Growth comes from gratitude and from nurturing an environment where every contribution is valued. My door is always open-for questions, ideas, or encouragement.

• Pioneered Agentic AI solutions on AWS Bedrock to automate ITSM workflows, enhance digital operations, and drive measurable business value
• 370+ IBM Integrations Modernized: Led comprehensive digital transformation initiatives across complex enterprise environments
• 90% Reduction in Outages: Implemented AI-driven observability and automation systems that dramatically improved system reliability
• $2M+ Annual Savings: Delivered measurable cost optimization through strategic cloud migrations and operational efficiency improvements
• Zero-Downtime Migrations: Successfully executed critical platform migrations to AWS and Azure with no business disruption
• Global Team Leadership: Scaled and managed distributed teams across multiple time zones, fostering collaboration and innovation
• ITSM Maturity Enhancement: Elevated service delivery standards and operational excellence across enterprise environments

• 2018: 🏅 KAR IT Emerging Leader
• 2014: 🏆 Extra Mile Award (Performance, Quality & Innovation)
• MBA (MIS), MScIT, Bachelor's in Electronics & Computer Science (B.Sc.)